Shibuya | | Dress

In the events a customer has an issue with a product or says they are unable to locate a item in their package after investigation we may decide to do a courtesy for a customer, it will be store credit only there is no refund.

store credit gift card only 

xoxo Team NN

NON PROCESSING TIME HOLIDAYS 

Christmas Eve and Christmas Day December 24th and 25th

New Year’s Eve and New Year’s Day December 31st and January 1st

valentine’s Day February 14

Fourth of July weekend July 1st to July 5th

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ShopNaomi@outlook.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

POLICY:
please note during COVID-19 there is no exchange still active June 2022

The goal is to make your experience shopping with us a satisfying one
We gladly accept exchanges on non- sale items

If You use a discount code on a order the items are final sale, no returns or exchange.

we don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Digital downloads
• Intimate items (for health/hygiene reasons)
• Items on sale
• Mask

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value deduction.

We value your business and we do all we can to make shopping online and amazing experience.

Shop Naomi is not Responsible for any USPS delays once USPS have your package. Once a package was shipped and delayed or shipping issue with Usps happens we are not responsible to reimburse shipping cost.
Shop Naomi is also not responsible for the package once  USPS have it.
Once a package is marked as delivered to your address we are not responsible if you feel like you did not receive the item but it’s marked delivered issue must be resolved with usps By filing a missing item/package with them.

Shop Naomi isn’t responsible to keep track of package status once we send you a tracking number if you don’t see an update / scan in on your tracking within 48 hours please contact us via live chat on the site bottom right hand corner immediately. 
once you contact us we need 48 hours to assist with package issues. Also note we are currently shipping out over 100 orders a day amend items are not automatically scanned in Usps the are drop in a Usps bin so please keep track of your check in and make sure to contact us if you don’t see an update with a 2-3 days 
 
shop Naomi is allowed to choose to cancel out a order is we feel business isn’t being understood when it comes to Usps issues upon placing a hold on the package and it’s retrieved your order will automatically be cancel

Final sale collections

•the birthday collection

•all denim pieces

•all white denim 

ORDER PROCESSING:

Please note processing time applies to every order , so if your processing time is 1-3 business days on a item description than it is up to 3 business days processing plus the shipping method you selected.

Business days are Mon-Friday Saturday and Sunday is not included in processing time as the are not business days 

example: If your order completes processing On Wednesday with us when you should get a label created email once item is complete then it may take Usps anywhere from 24 to 48 hours to have it updated as products are dropped off at the end of the business day and a USPS postal box.

Weekend example: 

if you order finish processing on a Friday and then that means you will receive a label created email then your package is dropped off from us to USPS that evening or following day (Saturday) and it may take 24 to 48 hours doing business days to get an update as weekends are closed and USPS does not process out.

So expect to see a scan from USPS an update on your tracking by the end of day on the following business day which is Monday and no later than Tuesday if you do not see an update by then and you can feel free to contact us for assistance.

PRE ORDER POLICY 

 All pre order items are final sale , no canceplease Note that pre-orders or items that is not yet an our Possession and it’s coming from a third-party vendor which means that expected ship date can change if there is a delay in shipment or defective product.

in the event of A canceled order the customer pays a 20% fee and the customer is responsible for the third-party cancellation fee for the payment provider

for shopping the brand

CUSTOMER FEEDBACK ⭐️⭐️⭐️⭐️⭐️