COVID-19 UPDATE AS OF MARCH-JULY 22
THANK YOU FOR ALL OF YOUR SUPPORT AND LOVE IN SUPPORTING OUR BRAND.
While our order processing times are somewhat back on track, our third party shipping partners USPS continue to experience challenges in certain parts of the country—so you may experience a delay in receiving your order.
Unfortunately this is out of our control, but we know they are doing their best to get shipments delivered as quickly as possible!
For safety during this time there is no exchange.
NO RETURNS ON ORDERS
xoxo Team NN
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ShopNaomi@outlook.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
please note during COVID-19 there is no exchange still active March 2022
The goal is to make your experience shopping with us a satisfying one
We gladly accept exchanges on non- sale items
If You use a discount code on a order the items are final sale, no returns or exchange.
we don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value deduction.
We value your business and we do all we can to make shopping online and amazing experience.
Shop Naomi is not Responsible for any USPS delays once USPS have your package. Once a package was shipped and delayed or shipping issue with Usps happens we are not responsible to reimburse shipping cost.
Shop Naomi is also not responsible for the package once USPS have it.
Once a package is marked as delivered to your address we are not responsible if you feel like you did not receive the item but it’s marked delivered issue must be resolved with usps By filing a missing item/package with them.
Shop Naomi isn’t responsible to keep track of package status once we send you a tracking number if you don’t see an update / scan in on your tracking within 48 hours please contact us via live chat on the site bottom right hand corner immediately.
once you contact us we need 48 hours to assist with package issues. Also note we are currently shipping out over 100 orders a day amend items are not automatically scanned in Usps the are drop in a Usps bin so please keep track of your check in and make sure to contact us if you don’t see an update with a 2-3 days
shop Naomi is allowed to choose to cancel out a order is we feel business isn’t being understood when it comes to Usps issues upon placing a hold on the package and it’s retrieved your order will automatically be cancel
Please note processing time applies to every order , so if your processing time is 1-3 business days on a item description than it is up to 3 business days processing plus the shipping method you selected. Business days are Mon-Friday Saturday and Sunday is not included in processing time as the are not business days
PRE ORDER POLICY
All pre order items are final sale , no canceplease Note that pre-orders or items that is not yet an our Possession and it’s coming from a third-party vendor which means that expected ship date can change if there is a delay in shipment or defective product.
in the event of A canceled order the customer pays a 20% fee and the customer is responsible for the third-party cancellation fee for the payment provider
for shopping the brand
CUSTOMER FEEDBACK ⭐️⭐️⭐️⭐️⭐️
"I am never disappointed, I have been shopping with this brand for over 3 years and every time the service is even better than the last time ! I’m obsessed with my new glam mask.
AMERY, 24, NEW JERSEY
"I’m constantly purchasing from Naomi. She has the best outfits! And after you order the shipping time is very fast! Her selections of items is such great quality i highly recommend such spectacular service ."
"I am impressed with the pieces and quality.
great packaging , i'll be back next paycheck lol. "
JASMINE.J , 19, ATLANTA
"Ohh wow what amazing online service, I'm from Canada and i'm always scared to shop online from US stores because it always takes so long and service is always crazy but i am so satisfied and happy with the service from this shop and the products 2 thumbs up ."
TAMIA , 32,CANADA
Upon completing your order the customer is responsible to contact us Schedule an exact pick up then time that will be after the process in time .
If the order is not picked up Order is not subject to cancellation.
Once your order is complete please text 917-397-1987
12pm-5pm availability for pickup